DBS Bank, one of the leading banks in Singapore, has implemented Myinfo API to provide a seamless digital banking experience to its customers. With Myinfo, DBS is able to securely retrieve personal data from the national database, such as identification, contact details, and income information, to streamline its KYC process. This has enabled DBS to reduce the need for customers to provide physical documents, which not only saves time but also provides a convenient and paperless experience. DBS Bank's adoption of Singpass MyInfo demonstrates its commitment to providing innovative solutions that improve customer experience and security in the digital age. Find out more here.
AIA has leveraged the MyInfo API to enhance its customer onboarding experience. With the integration of Myinfo API into their Point of Sales systems, AIA can retrieve verified data from government databases about customers, such as their name, date of birth, and contact information securely and efficiently. This eliminates the need for customers to manually enter this information, reducing errors and improving the overall efficiency of the onboarding process. In addition, it gives AIA an added layer of security to verify customers' identity and reduce the risk of fraud.
As part of streamlining its Know Your Customer (KYC) processes, Singtel has implemented the MyInfo API which helps retrieve information such as name, NRIC/FIN, and address, eliminating the need for customers to manually fill out lengthy application forms.
The streamlined and convenient KYC experience has been applied to multiple Singtel e-services such as applications for GOMO or making purchases via Singtel eShop and Singtel Corporate Individual Scheme (CIS) mobile plans.
Additionally, Myinfo API has also improved the accuracy of customer information and reduced the risk of data errors while minimising the need for manual verification.
Singtel's adoption of the MyInfo API has improved its digital services, enhanced its customer experience and increased the turnaround time for customer onboarding.