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From 7 Apr 2020, the operating hours of our Customer Care Centre will change temporarily to support social distancing measures. We will open from 11 am to 3.30 pm from Mondays to Fridays, and will close on Saturdays, Sundays and public holidays.
The OneKey token and NAF SMS 2FA will no longer be in use from 1 April 2021. From 1 Oct 2020, SingPass users will no longer be able to register for and replace the OneKey token. Read more here
From 7 Apr 2020, the OneKey HelpDesk (+65 6566 3539) will no longer be available 24/7. We will operate from 8 am to 8 pm from Mondays to Fridays, and from 8 am to 2 pm on Saturdays, excluding Sundays and public holidays
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